UA Technology News
More News
Get Help

Helpdesk services are now provided by

 

GenAI Resources

Service Alerts

Current System Status

Planned Outages

|

What we do

  • Platforms and Applications

  • Enterprise Applications

    •  

  • Web Services

  • Connectivity

  • Networking

     

    Telecommunications

  • Data & Server Management

OIT Strategic Plan

 

 

Our Mission:

Enable learning and innovation through technology for the University of èƵ community.

Our Vision:

To become the leading public sector IT service organization in the Arctic region, enabling world-class education, innovation, and research for the University of èƵ and its partners.

Our Initiatives:

 
Student Experience

WHY?

❑  Provide a welcoming environment and frictionless student experience through engagement in UA’s online platforms and through technology-managed processes

❑  Support UA priority to increase recruitment, retention, and graduation and modernize student experience

UA Cybersecurity Posture

WHY?

❑  Manage and mitigate UA cybersecurity risk

❑  Ensure sufficient compliance to support research growth

❑  Protect the privacy and confidentiality of stakeholders’ personal information

OIT Operational Maturity & Core Services Resiliency

WHY?

❑&Բ; Ensure strong IT foundation that drives value to the universities

❑&Բ; Ensure efficient use of limited resources aligned with èƵ priorities

❑&Բ; Focus on priority system-wide services and meeting service expectations

Emerging Technologies, Opportunities, and Risks

WHY?

❑&Բ; Help UA keep pace with the rapidly evolving technology landscape

❑&Բ; Provide universities with technical guidance, thought leadership and foundational platforms to support innovation

❑&Բ; Stay current with emerging IT risks

 

These documents are restricted to the UA Community:

  • rev. 1.8 (comprehensive)
  • rev. 1.13

OIT Strategic Plan Roadmap

  • Student Experience

    • Banner General v9 upgrade
    • UA Scholars Application Project

  • UA Cybersecurity Posture

    • Security policy review

  • OIT Operational Maturity & Core Services Resiliency

    • Functional unit budget alignment
    • Formal OIT onboarding rollout

  • Emerging Technologies, Opportunities, and Risks

  • Student Experience

    • Increase rate of completion of family housing connectivity concerns
    • Redesign Tuition setup and related Banner processes (Transferred to Finance)

  • UA Cybersecurity Posture

  • OIT Operational Maturity & Core Services Resiliency

    • Streamline onboarding / offboarding /transfer procedures for employees (On Hold)
    • CAB review

  • Emerging Technologies, Opportunities, and Risks

    • GenAI data privacy policy and guidance

  • Student Experience

    • Develop Data Warehouse solution
    • Banner Self Service v9 Phase 2 Upgrade

  • UA Cybersecurity Posture

    • Develop policy update plan and implement top 3 most critical policies
    • Device and patch management programs
    • Clarify roles & responsibilities around compliance requirements and resource plan
    • Develop risk assessment procedures

  • OIT Operational Maturity & Core Services Resiliency

    • Service alignment
    • CAB communications process improvement
    • Succession planning.
    • Bench depth, and professional development

  • Emerging Technologies, Opportunities, and Risks

    • BoR Policy and UA regulation review
    • BC/DR gap analysis
    • Evaluate current communications state

  • Student Experience

    • Advocate for significant broadband capacity improvements as a community anchor institution --> Carry forward to FY2026
    • Modernize UA Foundation Scholarship processing
    • Right-sizing in-flight community campus bandwidth

  • UA Cybersecurity Posture

    • Adopt enterprise-wide program for remediating existing and future vulnerabilities
    • Implement annual security awareness training for all employees
    • Develop and implement system-wide incident response procedures
    • Implement MFA for active identities
    • Develop and implement UA cyber metric reporting and communication plan
    • Develop and implement executive security reporting approach

  • OIT Operational Maturity & Core Services Resiliency

    • Develop enterprise architecture analysis (current state)
    • Google Workspace Storage --> Carry forward to FY2026
    • Develop Application Lifecycle Management plan (On Hold)
    • Develop Directory Services modernization plan
    • OIT reporting (portfolio/ program management)
    • Identity & Access Management plan --> Carry forward to FY2026
    • CMT Recharter (On Hold)
    • Service-Budget alignment
    • Develop leadership development program

  • Emerging Technologies, Opportunities, and Risks

    • Refine software procurement security review procedure --> Carry forward to FY2026
    • Conduct communications market analysis
    • Review modernized connectivity options
    • Develop contract and vendor management approach (On Hold)
    • Prioritize implementation of modernized network delivery --> Carry forward to FY2026